Pebb’s Knowledge Library is the central place where teams store important documents, guides, policies, onboarding materials, procedures, and company knowledge.

Instead of spreading information across email threads, Google Drive folders, PDFs, chat messages, or random pinned posts, the Knowledge Library gives every Space a clean and organized place for the information employees need to do their work.

The Knowledge Library is available on both web and mobile, so employees can open policies, read guides, search documents, and access important information directly from the Pebb mobile app.

Like many Pebb features, the Knowledge Library lives inside a Space. That means each branch, department, team, project, or location can have its own knowledge base. A company can create one Knowledge Library for the New York store, another for the Boston branch, another for Housekeeping, another for Construction Site A, and another Space for Everyone with company-wide policies and onboarding documents.

The Knowledge Library is used to organize and share internal knowledge with employees.

Teams use it for:

Company policies
Employee handbooks
Onboarding guides
Training materials
Standard operating procedures
Safety instructions
Attendance rules
Time tracking rules
Communication guidelines
Restaurant opening and closing procedures
Hotel housekeeping standards
Construction site safety guides
Retail store playbooks
Warehouse checklists
HR documents
IT instructions
Department guides
Branch-specific procedures
Frequently asked questions
Company tools and process explanations

The main goal is simple: when employees need to know something, they should know where to find it.

A new employee should not need to ask five people where the attendance policy is. A hotel housekeeper should not need to scroll through chat to find the room inspection procedure. A construction worker should not need to search old messages to find safety rules. The Knowledge Library keeps that information in one organized place.

The Knowledge Library is a Space feature.

A Space is a dedicated area in Pebb for a specific group of people. It can represent a branch, location, department, team, project, or company-wide group.

This is important because not every document is relevant to everyone.

For example:

A restaurant can create a Kitchen Space with food safety procedures, recipes, cleaning guides, and closing checklists.

A hotel can create a Housekeeping Space with room standards, lost-and-found rules, and inspection guides.

A construction company can create a Space for each job site with safety instructions, equipment rules, and site-specific procedures.

A retail company can create one Space per store with local store operations, shift rules, and opening procedures.

The Everyone Space can hold company-wide information like employee handbooks, onboarding guides, time-off policies, communication rules, and payroll instructions.

This keeps knowledge focused. Employees see the information that belongs to the Spaces they are part of.

The main Knowledge Library screen shows all topics inside the selected Space.

A topic is a folder or category that groups related documents together.

The screen includes:

Search topics
Refresh button
Topic count
New Topic button
Topic list
Topic image or icon
Topic title
Topic description
Document count
Three-dot menu

The Search topics field lets users search for a topic by name or content.

For example, an employee can search:

Onboarding
Policies
Safety
Time Tracking
Attendance
Communication
Training
Benefits

This helps employees find the right topic quickly, especially when the Space has many topics.

The refresh icon reloads the topic list.

Use it when a new topic was created, a topic was updated, or documents were changed and the user wants to see the latest version.

The topic count shows how many topics are available in the current Knowledge Library.

For example:

2 topics

This gives a quick overview of how much content exists in the Space.

The New Topic button creates a new topic.

Use topics to organize documents into clear categories.

Examples:

New Employee Onboarding
Organization Policies
Safety & Compliance
Store Operations
Housekeeping Standards
Kitchen Procedures
Construction Site Rules
HR & Payroll
Time Tracking
Training Materials
Management Guides
Customer Service
Emergency Procedures

A good topic should group documents that naturally belong together.

Each topic appears as a row in the Knowledge Library.

A topic can include:

Topic image or thumbnail
Topic name
Topic description
Document count
Three-dot menu

Example topics shown:

New Employee Onboarding
Everything new hires need to get started
1 document

Organization Policies
Company rules, guidelines, and procedures
3 documents

Each topic can show a small image or thumbnail.

This makes the library easier to scan visually.

For example, an onboarding topic may have a friendly image, while a policy topic may have a more formal image.

The topic title tells employees what kind of information is inside.

Examples:

New Employee Onboarding
Organization Policies
Safety Procedures
Daily Operations
Payroll & HR
Training Guides

Keep topic titles simple and easy to understand.

The topic description explains what the topic contains.

Examples:

“Everything new hires need to get started.”
“Company rules, guidelines, and procedures.”
“Safety instructions and required job site rules.”
“Guides for opening, closing, and daily store operations.”
“Training materials for new restaurant employees.”

Descriptions help employees know where to click.

The document count shows how many documents are inside the topic.

Examples:

1 document
3 documents

This helps users understand whether a topic contains one guide or a full collection of documents.

The three-dot menu gives access to topic actions, depending on permissions.

This may include actions such as editing, deleting, managing, or other topic controls.

Admins and managers can use this menu to maintain the library.

Clicking a topic opens the list of documents inside it.

For example, opening Organization Policies shows policy documents such as:

Attendance & Punctuality
Communication
Time Tracking

At the top of the topic page, users can see:

Back button
Topic image
Topic title
Topic description
Search documents
Refresh button
Document count
Create Doc button
Document list

The back arrow takes the user back to the topic list.

The topic header shows the topic name and description.

Example:

Organization Policies
Company rules, guidelines, and procedures

This confirms which topic the user is viewing.

The Search documents field lets users search inside the topic.

For example, inside Organization Policies, an employee can search:

Attendance
Communication
Clock in
Schedule
Leave
Uniform
Safety
Late
Breaks

This helps employees find the exact document they need without scrolling.

The document count shows how many documents exist in the topic.

Example:

3 docs

The Create Doc button creates a new document inside the current topic.

This is used when admins, managers, or authorized users want to add a new guide, policy, or instruction.

Documents appear as cards or rows inside a topic.

Each document can include:

Document icon
Document title
Short preview
Author
Created or updated date
Created or edited time

Example documents:

Attendance & Punctuality
Employees are expected to arrive on time and be ready to work at the start of their shift…

Communication
Pebb is our main place for work communication. Employees should check Pebb regularly for updates, schedules, messages…

Time Tracking
All employees must clock in and out accurately using Pebb or the approved time tracking method…

The title explains what the document is about.

Examples:

Attendance & Punctuality
Communication
Time Tracking
Your First Day Guide
Safety Rules
Store Opening Checklist
Housekeeping Standards
Kitchen Cleaning Procedure
Payroll Policy
Uniform Policy
Emergency Contacts
How to Request Time Off

The preview shows the first part of the document.

This helps employees understand what the document covers before opening it.

For example:

“Employees are expected to arrive on time and be ready to work at the start of their shift…”

This makes browsing faster.

Documents show who created or updated them and when.

Example:

Thomas Miller
May 17, 2026, 09:29 PM

This helps employees and managers understand who owns the document and how recent it is.

Clicking a document opens the full document page.

The document page shows:

Back button
Document title
Document content
Copy link icon
Edit button
Delete button
Author
Created date
Edited by information

Example:

Your First Day Guide

The document includes onboarding content for new employees, such as:

Welcome message
First-day checklist
Tools the company uses
Instructions for using Pebb
What to review before starting work

The back arrow returns the user to the previous page.

The document title appears at the top.

Example:

Your First Day Guide

A clear title makes it easy for employees to understand the document’s purpose.

The main content area shows the guide, policy, or instructions.

The document can include rich formatting such as:

Headings
Paragraphs
Bold text
Bullet lists
Links
Images
Videos
GIFs
Files
Structured sections

This makes the Knowledge Library useful for both short policies and detailed guides.

The link icon copies a direct link to the document.

This is useful when a manager wants to share the document in a chat, post, onboarding message, or support conversation.

For example:

A manager can send a new employee a direct link to “Your First Day Guide.”

A supervisor can share the “Safety Rules” document in a construction Space chat.

A hotel manager can send the “Housekeeping Standards” guide to a new team member.

The pencil icon opens the document editor.

Users can edit the document if they have permission.

This is useful when policies change, procedures are updated, or new information needs to be added.

The trash icon deletes the document.

This should be used carefully, especially for important company policies or training materials.

At the bottom of the document, Pebb shows who created or edited the document and when.

Example:

Thomas Miller · May 17, 2026, 09:28 PM
Edited by Thomas Miller · May 17, 2026, 09:28 PM

This gives teams basic version context and ownership.

The document editor lets authorized users create or update Knowledge Library documents.

The editor includes:

Document title
Rich text toolbar
Content area
Cancel button
Save button

The title appears at the top of the editor.

Example:

Your First Day Guide

The title should be clear and searchable.

The toolbar gives users formatting and media options.

The toolbar can include:

Bold
Italic
Underline
Strikethrough
Heading
Link
H1
H2
H3
Bullet list
Numbered list
Quote
Code
Divider
Text alignment
Image
Video
GIF
File attachment

These tools help teams create clear, useful documents instead of plain text only.

Use bold to highlight important words, rules, or steps.

Example:

Clock in only when you are ready to start working.

Use italic for emphasis, notes, or softer explanations.

Example:

Ask your manager if you are unsure which Space to join.

Use underline to emphasize key information.

Use strikethrough when showing removed or outdated information, although for most policies it is better to update the text clearly.

The heading button helps structure content.

Use headings to break long documents into sections.

Example:

Your First Day
Tools We Use
Who to Ask for Help
Important Policies

The link icon lets users add links to other resources.

Examples:

Payroll portal
Benefits page
Training video
Safety policy
Company website
External compliance guide
Internal Pebb document

These heading options help organize documents by importance.

Use H1 for main sections, H2 for subsections, and H3 for smaller details.

This improves readability, especially on mobile.

Use bullet lists for checklists, steps, or requirements.

Example:

Download and log in to Pebb
Update your profile
Join the right Spaces
Review your shift schedule
Read company policies

Use numbered lists when order matters.

Example:

Use quotes for callouts, reminders, or important notes.

Example:

“Please contact your manager before making any schedule changes.”

The code option is useful for technical teams that need to document commands, IDs, snippets, or system instructions.

The divider creates a visual break between sections.

Use it to separate major parts of a long document.

Alignment options help format text neatly.

Most documents should use left alignment for readability.

The image icon lets users add images to a document.

Examples:

Screenshot of how to clock in
Store display example
Hotel room setup photo
Safety equipment photo
Construction site map
Restaurant plating example

Images are helpful when employees need visual instructions.

The video icon lets users add videos.

Examples:

Training video
Cleaning procedure walkthrough
New employee welcome video
Safety demonstration
Product setup tutorial

Video is especially useful for frontline teams where seeing the process is easier than reading a long explanation.

The GIF button lets users add a GIF.

This can be useful for casual training material, internal culture, or making onboarding documents feel friendlier.

The file icon lets users attach files to the document.

Examples:

PDF handbook
Safety document
HR form
Checklist
Menu
Training guide
Equipment manual
Policy PDF
Floor plan

This is useful when the Knowledge Library needs to store both written content and downloadable files.

Closes the editor without saving changes.

Saves the document changes.

Pebb allows admins to control who can create and modify topics and documents inside each Space.

Inside Space settings, admins can enable the Wiki feature and define permissions.

The Wiki toggle turns the Knowledge Library on or off inside the Space.

The feature description says:

“Central hub for documents, guides, and policies”

When enabled, the Space can use topics and documents.

When enabled, Pebb uses the default permissions for the Space.

When disabled, admins can customize who can create or modify content.

Controls who can create new topics.

Available options can include:

Everyone
Admins & Managers
Admins Only

In the screenshot, Create topics is set to Everyone.

This means all members can create new topic categories, depending on the Space setup.

Controls who can edit or delete existing topics.

In the screenshot, Modify topics is set to Admins Only.

This helps protect the structure of the Knowledge Library so important topic categories are not changed by mistake.

Controls who can create new documents.

In the screenshot, Create documents is set to Everyone.

This can be useful in collaborative team Spaces where employees are encouraged to contribute knowledge.

For example, a construction supervisor might add a site guide, or a restaurant shift lead might create a closing checklist.

Controls who can edit or delete existing documents.

In the screenshot, Modify documents is set to Admins & Managers.

This allows managers to keep documents updated while preventing accidental changes from everyone in the Space.

The Knowledge Library is available on the Pebb mobile app.

Employees can open topics, search documents, read policies, follow guides, view media, open attachments, and access important information from their phone.

This is especially important for frontline teams because many employees do not work from a desktop computer.

Examples:

A retail employee opens the Store Opening Guide from their phone before a morning shift.

A hotel housekeeper checks the Room Standards document while working.

A restaurant employee reads the Food Safety Procedure from mobile.

A construction worker opens the Site Safety Rules before starting work.

A new hire reads the First Day Guide from their phone during onboarding.

The Knowledge Library gives employees access to information at the moment they need it.

A company can create a New Employee Onboarding topic with documents like:

Your First Day Guide
How to Use Pebb
Employee Profile Setup
How to Check Your Shift Schedule
How to Clock In
How to Request Time Off
Who to Contact for Help

This gives new hires one place to start instead of relying on a manager to explain everything manually.

A company can create an Organization Policies topic with documents like:

Attendance & Punctuality
Communication
Time Tracking
Dress Code
Break Policy
Paid Time Off
Workplace Conduct
Safety Rules

This gives employees a clear place to find official company rules.

A retail store can create a Store Operations topic with documents like:

Opening Checklist
Closing Checklist
Cash Register Rules
Customer Service Guide
Inventory Count Procedure
Visual Merchandising Standards
Holiday Sale Instructions

Employees can check the guide from mobile during the workday.

A restaurant can create a Kitchen Procedures or Restaurant Operations topic with documents like:

Opening Prep Checklist
Closing Cleaning Procedure
Food Safety Rules
New Menu Guide
Allergen Policy
Dishwashing Standards
Shift Handover Process

This keeps procedures consistent across shifts.

A hotel can create department-specific Knowledge Libraries.

For Housekeeping:

Room Cleaning Standards
Inspection Checklist
Lost and Found Procedure
Guest Privacy Rules
Linen Handling Guide

For Front Desk:

Check-in Procedure
Refund Policy
VIP Guest Handling
Late Checkout Rules
Emergency Contacts

A construction company can create a Space for each job site and add documents like:

Site Safety Rules
Equipment Checklist
Emergency Procedure
Daily Start Instructions
PPE Requirements
Site Map
Incident Reporting Guide

This gives workers quick access to job-site-specific information.

A warehouse can create documents like:

Forklift Safety Rules
Loading Dock Procedure
Inventory Count Guide
Damaged Goods Process
Night Shift Handover
Emergency Exit Map

Employees can access them from mobile on the warehouse floor.

Create topics that match how employees naturally look for information.

Use the Everyone Space for company-wide policies and onboarding.

Use department or branch Spaces for local procedures.

Keep topic names short and clear.

Write document titles in plain language.

Use headings and bullet points so documents are easy to read on mobile.

Add images or videos when visual instructions are more useful than text.

Attach files when employees need downloadable documents.

Use links to connect related information.

Keep documents updated when policies or procedures change.

Limit topic modification permissions to admins if the structure should stay controlled.

Allow managers to modify documents if they own day-to-day operations.

Encourage employees to search the Knowledge Library before asking repeated questions.

Use direct document links in chat, feed posts, onboarding messages, or task instructions.

The Knowledge Library gives companies one central place for documents, guides, and policies.

Employees can search for information, open topics, read documents, view attachments, and access knowledge from web or mobile.

Managers can create structured topics, publish documents, edit content, attach files, add images and videos, and keep important information organized by Space.

Because the Knowledge Library lives inside Spaces, every team, branch, department, or job site can have its own knowledge hub. Company-wide information can live in the Everyone Space, while local procedures can stay inside the relevant team Space.

For frontline and office teams, Pebb’s Knowledge Library helps replace scattered documents and repeated questions with one simple place to find the information people need.