Enhance your organization's communication and collaboration with Pebb's integrated Chat and Voice Call features. Designed to facilitate seamless interaction among employees, these tools enable instant messaging, group discussions, file sharing, and voice conversations—all within a secure and user-friendly platform accessible via mobile and web.
Chat Feature
Overview
The Chat feature is a powerful communication tool that allows employees to connect and collaborate in real-time. With this feature, users can:
Initiate One-on-One Chats: Start a private conversation with any employee in the organization.
Create Group Conversations: Form group chats with multiple employees to collaborate on projects, share ideas, or coordinate tasks.
Interact with Messages:
Like Messages: Show appreciation or agreement by liking specific messages.
Comment on Messages: Provide feedback or add context by commenting directly on messages.
Share Files and Photos: Easily exchange documents, images, and other media within chats to support collaboration and information sharing.
Platform Availability
The Chat feature is designed for flexibility and convenience, available on:
Mobile Devices:
Android App: Download from the Google Play Store.
iPhone App: Available on the Apple App Store.
Web Interface: Access the chat functionality directly from your web browser without the need for additional software.
Key Benefits
Improved Collaboration: Facilitate teamwork by enabling instant communication and information sharing.
Enhanced Engagement: Interactive features like likes and comments make conversations more dynamic and engaging.
Unified Communication: Keep all work-related discussions in one centralized platform, reducing the need for external messaging apps.
How to Use the Chat Feature
Starting a New Chat
Access the Chat Tab: Open the Pebb app and navigate to the Chat section.
Initiate a Conversation:
One-on-One Chat: Select an employee from the contact list to start a private conversation.
Group Chat: Choose multiple employees to create a new group chat.
Compose Your Message: Type your message in the text field.
Send Attachments:
Click on the attachment icon to add files or photos.
Select the desired file from your device.
Interact with Messages:
Like a Message: Tap the like icon next to a message.
Comment on a Message: Long-press (on mobile) or right-click (on web) a message and select "Comment."
Managing Chats
Mute Notifications: Silence notifications for specific chats if needed.
Pin Conversations: Keep important chats at the top of your chat list.
Search Messages: Use the search function to find specific messages or keywords within chats.
Best Practices
Clear Communication: Be concise and clear in your messages to avoid misunderstandings.
Timely Responses: Reply promptly to messages, especially in group chats, to maintain effective collaboration.
Respectful Interactions: Maintain professionalism and respect in all communications.
Voice Call Feature
Overview
The Voice Call feature enables direct, real-time voice communication between employees without the need to exchange personal phone numbers. Key aspects include:
One-on-One Voice Calls: Connect with colleagues through voice calls directly within the Pebb app.
Privacy and Security: Calls are made using Pebb user identities, ensuring that personal contact information remains confidential.
Integrated Experience: Seamlessly transition from chat to voice calls without leaving the app.
Platform Availability
Mobile Devices:
Android App
iPhone App
Note: Voice calls are currently available on mobile devices only.
Key Benefits
Instant Communication: Address urgent matters more effectively than text messages.
Privacy Protection: Communicate without revealing personal phone numbers or contact details.
User-Friendly Interface: Simple and intuitive call functions integrated within the chat environment.
How to Use the Voice Call Feature
Initiating a Voice Call
Open a Chat: Navigate to the chat with the employee you wish to call.
Start the Call:
Tap the phone icon located at the top of the chat screen.
Wait for Connection: The app will initiate the call, and the other party will receive an incoming call notification.
During the Call
Mute Microphone: Tap the mute icon to mute/unmute your microphone.
Use Speakerphone: Toggle the speaker icon to switch between earpiece and speakerphone.
End Call: Tap the end call icon to disconnect.
Receiving a Voice Call
Incoming Call Notification: When you receive a call, a notification will appear on your screen.
Answer or Decline: Choose to accept or decline the call as needed.
Important Notes
Internet Connection Required: Ensure a stable internet connection (Wi-Fi or cellular data) for optimal call quality.
No Additional Charges: Voice calls use internet data and do not incur traditional call charges.
Availability Status: Be mindful of your availability status within the app to manage incoming calls.
Best Practices
Check Availability: Consider sending a message before calling to ensure the recipient is available.
Use Headphones: For better audio quality and privacy, use headphones during calls.
Maintain Professionalism: Treat voice calls as professional conversations, adhering to workplace communication standards.
Getting Started with Chat and Voice Calls
Setup and Permissions
Install the Pebb App: Download the latest version from the appropriate app store.
Log In: Use your Pebb credentials to access your account.
Allow Permissions:
Microphone Access: Grant permission for voice calls.
Notifications: Enable push notifications to receive alerts for new messages and calls.
Updating Your Profile
Profile Picture: Add or update your profile picture for easy identification.
Status Message: Set a status message to inform colleagues of your availability.
Managing Notifications
Customize Alerts: Adjust notification settings for chats and calls to suit your preferences.
Do Not Disturb Mode: Activate when you need uninterrupted focus time.
Security and Privacy
Data Protection
Encrypted Communication: All chats and calls are secured with end-to-end encryption.
Secure File Sharing: Files and photos shared within chats are protected.
User Privacy
Anonymity of Contact Information: Personal phone numbers and email addresses are not disclosed during chats or calls.
Controlled Access: Only employees within the organization can initiate chats or calls, maintaining a secure internal network.
Support and Resources
Help Center
User Guides: Access detailed instructions and FAQs within the Pebb Help Center.
Tutorial Videos: Watch step-by-step videos on using chat and voice call features.
Technical Support
In-App Support: Use the support chat to get help from the Pebb support team.
Email Support: Send inquiries to [email protected].
Conclusion
Pebb's Chat and Voice Call features are essential tools for modern workplace communication. By providing a secure, efficient, and user-friendly platform, these features help employees stay connected, collaborate effectively, and enhance overall productivity.
Embrace these features to:
Foster stronger team relationships.
Streamline communication processes.
Maintain a cohesive organizational culture, even when working remotely.
Start leveraging the power of Pebb's Chat and Voice Call features today to elevate your communication experience within the organization.